Refunds & Returns Policy
Refund & Returns Policy
We currently operate with a 'No Refunds' policy however we can exchange your order if the item does not fit correctly. If you are unsure on sizing please message us directly before placing your order. Please note, as all of our items are made to order, we cannot cancel or refund the order once it’s been placed on our website.
All items will be thoroughly checked before posting, however if your purchase is unfortunately damaged during transit or due to manufacturer fault we will cover return postage costs and exchange the item for you.
To qualify for an exchange the item must be returned within 14 days of the order dispatch date and the return postage costs will be covered by the customer.
Please note that returned items must be unworn, unmarked and with the tags attached! We closely inspect our returned items and if the items have been marked with fake tan, makeup or sprayed we cannot accept the exchange and the item will be sent back to you.
Swimwear is not returnable due to hygiene reasons.
We do not accept returns on sale items.
For instructions on how to return your item message us through our 'Contact Us' page or email us directly at firstname.lastname@example.org
Thank you for shopping with Sacred Hearts!