Refunds & Returns Policy
We are happy to issue exchanges on all items, even for an item different to the one your purchased (even if the price is different!). Just send us an email and we can sort this out for you.
If you require a full refund for your purchase, please let us know!
All we ask is for you to return the original package to us with your name and order number noted inside. The returns address will be provided by our customer service team.
Unfortunately, our returns are not free at the moment, so the return shipping fee will need to be paid by you. We aim for a confirmation email of receiving your return to be sent to you within 48 hours of receiving back with us. Refunds may take 5-7 working days.
RETURNS & EXCHANGE POLICY
To qualify for a full refund, your items must be received back with us within 30 days from the date you completed the purchase.
ITEMS NOT ELIGIBLE FOR REFUNDS:
- Swimwear & Lingerie (Hygiene Reasons)
- Sample Sale Items
- Items must not have been worn or damaged
- Items must have all original tags attached
- Return parcels must have reference to Order Name or Order Number to allow us to identify the order
STEP BY STEP
- Please get in touch with our Customer Service at email@example.com for further help with your exchange or return.
- If you require an exchange, please send us your original order number, with the item name you wish to exchange and the name of the item you would like to replace this with. Our customer services will then guide you with the next steps to exchange.
- Place the unworn/undamaged items into a secure & sealed shipping package (or re-use the original packaging) including a print out of your order receipt or note of your Name & Order Number for identification when it arrives back with us.
- Send off to us with a clear return shipping address provided by our customer service team.
- Await our confirmation! You will receive a confirmation email of your return within 48hours of us receiving the parcel, along with an issued exchange or refund.
PLEASE NOTE: We understand our return postage is not free, however we strongly encourage you to insure your package with a tracking code. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with a Signed For label.
For any further questions regarding our returns and refunds policy, please feel free to message us through our 'Contact Us' page or email us directly at firstname.lastname@example.org
Thank you for shopping with Sacred Hearts!