Refunds & Returns Policy
RETURNS & RETURNS POLICY
All returns must be received back with us within 30 days from the date you completed your purchase.
If you require a full refund for your purchase, please let us know!
All we ask is for you to return the items to us with your name and order number noted inside. The returns address will be provided by our customer service team.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way.
Unfortunately, our returns are not free at the moment, so the return shipping fee will need to be paid by you. We aim for a confirmation email of receiving your return to be sent to you within 48 hours of receiving back with us. Refunds may take 5-7 working days.
We currently do not offer exchanges. If you need a different size or style please return your items to us for a refund and place a new order for the items required.
RECEIVED A FAULTY ITEM?
We are sorry that you received a faulty item! It may not be necessary for you to process a return and could, in fact, slow things down. Please contact customer support and provide photo evidence of the fault and we will work quickly to get this resolved for you.
ITEMS NOT ELIGIBLE FOR REFUNDS:
- Swimwear & Lingerie (Hygiene Reasons)
- Items must not have been worn, damaged or altered in any way
- Items must not be stained
- Items must not have been washed
- Items must have all original tags attached
- Return parcels must have reference to Order Name or Order Number to allow us to identify the order
STEP BY STEP
- Please get in touch with our Customer Service at firstname.lastname@example.org for further help with your return.
- Place the unworn/undamaged items into a secure & sealed shipping package (or re-use the original packaging) including a print out of your order receipt or note of your Name & Order Number for identification when it arrives back with us.
- Send off to us with a clear return shipping address provided by our customer service team.
- Await our confirmation! You will receive a confirmation email of your return within 48hours of us receiving the parcel.
PLEASE NOTE: We understand our return postage is not free, however we strongly encourage you to insure your package with a tracking code. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with a Signed For label.
For any further questions regarding our returns and refunds policy, please feel free to message us through our 'Contact Us' page or email us directly at email@example.com
Thank you for shopping with Sacred Hearts!